Non-urgent health advice and information is now easier to access with two new tools offered by Primary Care Alberta’s Health Link 811.
Albertans can use the new Health Information Chat Monday to Friday from 8 a.m. to 4:15 p.m. to chat in real time with a health information nurse about a range of topics, including immunizations, healthcare insurance coverage or finding a family doctor.
Patients who want to talk to a registered nurse can also try the new Nurse Callback feature that eliminates the need to stay on hold. Callers will receive a call-back when it’s their turn in the queue.
Health Information Chat and Nurse Callback are not intended for urgent or emergency patients. If a patient’s concerns are urgent or emergent, they should call a different service (e.g., Poison Control Centre), visit an urgent care centre, call 911 or go to an emergency department.
To start using these new tools, patients can open the new Contact Health Link widget on the primarycarealberta.ca home screen.